In our effort to ensure our best remote fitting, we ask for your headsize and contact you with questions before we ship! If the item you ordered is the wrong shape, size, material, or color we'd like to identify what's unsuitable so we have the opportunity to hat you in your desired look.

If a hat you received isn't quite right, we gladly accepts returns for unworn, undamaged, or defective merchandise. Please send your concerns to us at This will help us to make educated suggestions!

The Online Store Exchange/Return Policy is valid for 21 days. If 21 days have gone by since your purchase we are unable to offer you a refund or exchange. The customer is responsible for return shipping costs. Please contact us before sending a return to ensure proper processing.

Gift Cards and Gift Certificates are exempt from being returned.

Our in Store Return Policy differs from our Online Return Policy. Please see the bottom of your in store receipt, or email us at for details.

It's our pleasure to hat you!